01
Our commitment
FindMyDhl Express aims to provide a digital experience that is clear, usable and accessible to as many people as possible, including customers using assistive technologies.
Accessibility
Making our digital services easier to use
FindMyDhl Express is committed to improving the accessibility and usability of our website, shipping tools, tracking services and customer account experience.
Our Approach
Clear, practical and inclusive digital experiences
02
Accessible website design
We aim to use readable text, clear colour contrast, consistent navigation, descriptive links and layouts that work across desktop, tablet and mobile devices.
03
Keyboard navigation
Where practical, key website functions should be usable without a mouse so that customers can navigate forms, links and interactive controls using a keyboard.
04
Screen reader support
We aim to structure pages with meaningful headings, labels and alternative text so that assistive technologies can interpret important website content more effectively.
05
Forms and account services
Shipping, tracking, login and registration forms should use clear labels, helpful instructions and understandable validation messages to support customers completing online tasks.
06
Images and visual content
Where an image communicates important information, we aim to provide appropriate alternative text or nearby written information so that the meaning is not dependent on the image alone.
07
Language and readability
We aim to present important customer information in clear language and to support suitable language options as our international services develop.
08
Continuous improvement
Accessibility is an ongoing process. We may review and improve our website as technologies, services, customer needs and accessibility standards develop.
Accessibility Support
Having difficulty using our website?
Contact our support team if you experience an accessibility issue or need help accessing information or using one of our online services.
Last updated: August 2026