Legal Information
Privacy Notice
This Privacy Notice explains how FindMyDhl Express may collect, use, store and protect personal information when you use our website, shipping, tracking, account and customer support services.
Information we may collect
We may collect information including your name, contact details, account information, sender and receiver details, shipment information, tracking activity, billing information and communications with customer support.
Shipment and receiver information
Shipping services may require personal information about senders, receivers and other persons involved in a shipment. Customers providing this information are responsible for ensuring that it is accurate and may lawfully be provided for shipment processing.
How we use personal information
Personal information may be used to create and manage shipments, provide tracking updates, process accounts and payments, support customs clearance, respond to enquiries, improve our services, prevent fraud and comply with legal or regulatory obligations.
International shipping and customs
Where necessary for international transportation, information may be processed or shared with customs authorities, government agencies, logistics providers, carriers, service partners and other parties involved in completing a shipment.
Sharing of information
We may share information with service providers and operational partners where reasonably necessary to provide shipping, tracking, payment, customer support, security and related logistics services.
Data security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Data retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including operational, legal, accounting, security and regulatory requirements.
Your privacy rights
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, deletion, restriction or other available privacy rights.
Cookies and online technologies
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage and improve the digital experience.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our services, legal requirements or privacy practices. The latest version will be made available on this website.
Privacy Support
Questions about your personal information?
Contact our support team if you have a privacy-related question concerning your account, shipment or use of our services.