Legal Information
These Terms and Conditions govern access to the FindMyDhl Express website and the shipment, delivery, tracking, account and logistics services made available through our platform.
Service Terms
Important information for customers and shippers
Last updated: August 2026
Terms of Service
Review the conditions that apply when accessing our website, creating shipments and using FindMyDhl Express logistics services.
In these Terms, “Shipper” means the person or business requesting a shipment, “Receiver” means the intended recipient, and “Shipment” means any document, parcel or other accepted item submitted for transportation under a shipment reference, tracking number, label or other shipping record.
Shipments are accepted subject to service availability, destination coverage, packaging requirements, applicable laws and any restrictions relating to the contents, weight, dimensions, value or destination of the Shipment.
The Shipper is responsible for providing complete and accurate sender, Receiver, Shipment and customs information and for ensuring that the Shipment is properly packaged, labelled and suitable for transportation.
International Shipments may be subject to customs clearance, security screening, import or export controls and other regulatory requirements. The Shipper or Receiver may be required to provide additional documentation or information before a Shipment can be released or delivered.
Customs duties, taxes, government charges, storage fees and other destination-related charges may apply in addition to the quoted transportation price. Responsibility for these charges depends on the shipping arrangement selected and applicable destination requirements.
Delivery and transit estimates are provided for guidance and may be affected by customs processing, local regulations, weather, transportation disruption, incorrect address information or circumstances beyond reasonable operational control.
Tracking information is provided to help customers monitor the progress of a Shipment. Tracking events may not appear immediately and may depend on information received from carriers, service partners, customs authorities or delivery facilities.
Certain goods may be prohibited or restricted from transportation because of safety, security, customs, aviation, sanctions or other legal requirements. The Shipper is responsible for confirming that the contents of a Shipment may legally be sent to the intended destination.
Services, routes, delivery options, collection times, account features and destination coverage may be changed, suspended or withdrawn where operational, regulatory or commercial conditions require.
Any liability relating to loss, damage, delay or failure to provide a transportation service will be subject to the terms applicable to the service purchased, relevant law and any applicable international transport convention.
Customers must not misuse the website, attempt unauthorized access, interfere with its operation or use an account for unlawful, fraudulent or abusive activity.
Personal information collected through our website and services is handled in accordance with our Privacy Notice and Cookie Notice.
These Terms may be updated from time to time to reflect changes to our services, operating procedures or applicable legal and regulatory requirements.
Questions relating to these Terms and Conditions may be submitted through the FindMyDhl Express Help and Support page.
Important
Customers are responsible for providing accurate shipment information, complying with applicable customs and transport requirements, and ensuring that goods are suitable and lawful for transportation to their intended destination.
Visit Help and Support →Customer Support
Contact our support team for assistance with shipping services, account use or information relating to these Terms and Conditions.