Help & Support

Frequently Asked Questions

Find answers to common questions about shipping, tracking, customs, delivery and FindMyDhl Express account services.

Quick Help

Information to help you ship with confidence

Choose a shipping service, enter the sender and receiver details, provide the parcel information, review any customs requirements and complete the shipment process.

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Can't find the answer you need?

Contact our support team for assistance with your shipment, account or delivery enquiry.

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Frequently Asked Questions

Information to help you ship with confidence

How do I create a shipment?

What information do I need before sending a parcel?

How can I track my shipment?

Why has my tracking information not updated?

Can I ship internationally?

Do international shipments require customs documents?

Who is responsible for duties and taxes?

How long does delivery take?

What happens if the receiver is unavailable?

Can businesses open a shipping account?

Do I need an account to ship?

How do I contact customer support?

Can't find the answer you need?